Return Merchandise Authorization (RMA) Request

Please complete this form to return any item back to REFCO Manufacturing (US) for warranty and non-warranty purposes. If you have any questions about this process, please contact us at 1-800-848-4232 or e-mail CustomerService@refcoswiss.com


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    • Confirmation

      REFCO will repair, replace or credit any product, which, after examination, is determined by REFCO to be defective in material or workmanship for the time period of two years from the date of purchase. This warranty does not apply to damage that REFCO determines to be from misuse, alterations, abuse, normal wear and tear, lack of maintenance or accidents. Warranty applies to the original purchaser only and is non-transferable. Warranty only applies if product is purchased from an authorized REFCO dealer. A copy of the proof of purchase must be included with the return product.
      All returns must be shipped freight prepaid. If you are an installer, you must contact your REFCO dealer to receive this warranty. If you are a homeowner, you must contact your installer to receive this warranty.

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